Frequently Asked Questions
Everything you need to know about your Lucky Bear & Co. experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange.
Where are Lucky Bear & Co. garments manufactured?
Our collections are ethically designed and manufactured in facilities that prioritize fair wages and sustainable textile practices to ensure the highest quality for our customers.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to our carrier's real-time tracking page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.